Fingrid’s strategic targets and indicators

The set target was achieved/exceeded

The set target was nearly achieved; still a good outcome

Fell short of the set target, average outcome

Fell clearly short of the set target, unsatisfactory outcome

Failure to meet the set target, weak outcome

	Our target in 2017	How did we do?	What are our targets in 2018?	UN Sustainable Development Goals
CUSTOMERS AND SOCIETY
Impact of disturbances on the national economy and customers	Economic disadvantage to customers caused by disturbances in the transmission grid less than EUR 7.5 million.	The economic disadvantage was EUR 5.0 million.	Target unchanged.
Customers’ trust in Fingrid	Trust KPI in the customer survey: 4.0.	The result was 3.9.	Target unchanged.
Tariff level	Trust KPI in the customer survey: 4.0.	The result was 3.9.	Target unchanged.
FINANCES
Credit rating	To maintain Fingrid’s credit rating at least at the A- level.	Fingrid’s credit rating at least at the A- level.	Target unchanged.
Dividend payout capacity	Dividend income in line with shareholders’ targets.	Dividend income in line with shareholders’ targets was achieved.	Target unchanged.
Cost-effectiveness	To maintain the current solid cost-effectiveness and to continuously improve productivity.	Good cost-effectiveness was maintained.	Target unchanged.
INTERNAL PROCESSES
Implementation of capital investments	Implementation of the capital investment programme concerning the transmission grid to support the Finnish climate and energy strategy: investment projects on schedule and within budget.	The capex projects proceeded on schedule and within budget.	Target unchanged.
Electricity market	Customer survey grade for Fingrid’s actions to promote the electricity markets: 3.8	The result was 3.8.	Target unchanged.
Procurement chain	No significant deviations or problems in contractor obligation or employment relationship matters.	No significant deviations or problems in contractor obligation or employment relationship matters.	Target unchanged.
Occupational safety	LTIF less than 5 by the end of 2018 (both Fingrid personnel and service providers).	LTIF was 8.	Target unchanged.
Land use and environment	No significant environment-related deviations.	There was one significant environmental deviation, which did not have a substantial environmental or financial impact.	Target unchanged.
	General grade of ‘good’ in landowner surveys.	The grade ‘good’ was achieved.	Target unchanged.
Efficiency in maintenance and physical asset management	Top three in international benchmark studies (ITOMS, ITAMS).	Placed in the top three.	Target unchanged.
System security	System Average Interruption Duration Index less than 3 minutes.	SAIDI was 2.2.	Target unchanged.
	Sufficiency of the system reserves at least 99.99%.	Sufficiency was 99.99%.	Sufficiency of the system reserves at least 99.5%.
PERSONNEL AND EXPERTISE
Workplace atmosphere	Top grade in the personnel survey.	The best grade was achieved.	Target unchanged.
Leadership	Great Place to Work Finland survey, general series: Among the top 10 (survey every two years).	Came in 10th place.	Target unchanged.
Responsible operating methods	Grade ‘good’ for responsible operating methods in the personnel survey.	The grade was ‘excellent’.	Target unchanged.